Is installation offered for all products?
Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.
Is it necessary to have an account to shop on E Khareedo?
Yes, it’s necessary to log into your E Khareedo account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
You’ll have access to a personalised shopping experience including recommendations and quicker check-out.
What does ‘Preorder’ or ‘Forthcoming’ mean?
Items marked as ‘Preorder’ or ‘Forthcoming’ are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you’ve pre-booked them.
Do sellers on E Khareedo ship internationally?
Currently, sellers on E Khareedo only ship within India.
Will I get a wall mount for my television in the box?
If mentioned in the sales package the wall mount for your television will be in the box. However, in some cases, the wall mount, if applicable for the model, will be with the installation team.
Can I order a product that is ‘Out of Stock’ or ‘Temporarily Unavailable’?
The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on E Khareedo.
What does ‘Out of Stock’ mean?
An item is marked as ‘Out of stock’ when it is not available with any sellers at the moment; you won’t be able to buy it now. Use ‘Notify Me’ feature to know once it’s available with sellers for purchase.
I missed the delivery of my order today. What should I do?
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
You can check your SMS for more details on when the courier service will try to deliver again.
Will the delivery be tried again if I’m not able to collect my order the first time?
Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.
The delivery of my order is delayed. What should I do?
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
What should I do if my order is approved but hasn’t been shipped yet?
Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.
Can I take the shipment after opening and checking the contents inside?
As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
How do I know my order has been confirmed?
An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your E Khareedo account.
How quickly can I get my order delivered?
Orders will be delivered by the date you see on the product page for your location.
My order has reached the nearest delivery hub, but why isn’t it out for delivery yet?
The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you’ll get an SMS once your shipment is out for delivery.
My order status shows ‘Out for Delivery’, but I haven’t got it yet. When will I get it?
The courier service will contact you for delivery of your order. Please check your SMS for more details.
Why can’t I track my order even though it has been shipped?
Courier services usually take upto 24 hours to activate tracking for an order once it’s shipped. Please check again after the mentioned time frame.
What should I do if I don’t get the invoice for my order?
Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID.
You can also visit My Account › My Orders page to get invoices for your orders.
Should I call E Khareedo’s Customer Care for installation once my product is delivered?
To make sure that you have a smooth and hassle-free experience, the installation is automatically arranged for your product by the seller within 2-5 business after the item is delivered. You will also get an SMS with the exact installation details after delivery.
How do I get invoices for my previous orders without having to check my e-mails?
You can easily send invoices to your email ID from your E Khareedo account. To do so, visit My Account › Orders, choose the order for which you’d like the invoice for and click on the ‘E-mail Invoice’ option.
Will my product be installed by the brand or E Khareedo? If it is installed by E Khareedo, will it affect the warranty of the product?
Your product will be installed by the brand’s authorised service partner. Rest assured, the warranty for the product will not be affected when an item is installed by the authorised partners.
How will my order be delivered?
All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.
Why is the ‘Cash on Delivery’ payment mode not available at my location?
Availability of the ‘Cash on Delivery’ payment mode depends on the courier services delivering to your location. Please enter your pin code on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.
How can I place an order?
To place an order, please follow these steps:
Select the product you’d like to buy and ‘Check Availability at’ your preferred
2. Add products to your cart or just hit ‘Buy Now’
3. Choose or ‘Add delivery address’. Use a preferred payment mode and confirm the order
I have a complaint about the courier executive who came to deliver my order.
You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.
What should I do if a service centre denied my request to repair the product?
Please contact our Customer Support with the service centre details so that we can look into this.
Can I get my order delivered faster?
Your order will get delivered on or before the delivery date promised at the time of placing the order.
My package shows as delivered but I can’t find it, what should I do?
tracking information shows that your package was delivered, but you can’t find
Check your phone for any notification about attempted delivery.
See if any of your neighbours/friends/relatives/house owner/security guard has collected your product on your behalf.
Wait until the end of the day— sometimes packages can show as delivered while still in transit.
In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.
Why was my package not delivered?
a package cannot be delivered due to one of the following reasons:
Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Please double-check your address carefully when placing a new order.
To remove an outdated or incorrect address from your account, go to My Account > My Addresses. Click on the 3-dot button beside the address you want to modify and select ‘Edit’ and then Choose ‘Save Changes’.
Other Address Problems: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label.
Failed Delivery Attempts: Most of the seller’s partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller.
Damaged During Transit: If a package is damaged on its way to you, the courier service provider will return it to the seller without attempting delivery.
Note: A package once returned to the seller cannot be delivered again by the courier service provider. Please place a new order on our website or app if you would still like to purchase the item.
Cancellation and Returns
If I request for a replacement, when will I get it?
Visit My Account to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
Can items be returned after the time period mentioned in the E Khareedo’s Returns Policy?
No, E Khareedo will not be able to accept returns after the time period mentioned in our Returns Policy.
Do I have to return the freebie when I return a product?
Yes, the freebie has to be returned along with the product.
How do returns work?
You can raise a request to return your items with these simple steps:
1. Log into your E Khareedo account
2. Go to My Account
3. Click on ‘Return’ against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Account’ section of your E Khareedo account.
I see the ‘Cancel’ button but I can’t click on it. Why?
A greyed out and disabled ‘Cancel’ button can mean any one of the following:
1. The item has been delivered already OR
2. The item is non-refundable (e.g. Gift Card)
What is the Buyer Protection policy?
The Buyer Protection policy mediates buyer-seller disputes. In case a E Khareedo declines your request for a return of an item and you are not convinced with the reason given, you can write to us at firstname.lastname@example.org for Buyer Protection. You can dispute the resolution that the E Khareedo has shared for your issue until 45 days from the date of delivery and concern is looked into by us on a case-to-case basis.
What should I do if I have an issue with my product after the return period?
You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).
What are the checks done for an item that I’m returning?
During pick-up, your product will be checked for the following conditions:
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.|
|Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product’s original packaging/ box should be undamaged.|
The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
How can I return or exchange an item?
To return/exchange your order, follow these simple steps:
1. Go to My Account
2. Choose the item you wish to return or exchange
3. Fill in the details
4. Choose Request Return.
When is a return of an item not possible?
Sellers cannot accept returns of item(s) in the following cases:
an item is damaged because of use or when it is not in the same condition as
you received it
2. When any consumable item has been used or installed
3. When anything is missing from the package you’ve received including price tags, labels, original packing, freebies & accessories
4. When items are tampered with or have missing serial numbers
How can I know the status of my refund?
You can visit ‘My Account’ to know the status of your refund.
For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. Refund will be processed as soon as the courier service provider confirms the return of the item(s).
What are the modes of refund available after cancellation?
The different refund modes available are:
1. Payment Mode – available for orders with E Khareedo. The amount is refunded within 14 days to the payment mode that was originally used to pay for the order.
2. EMI Mode – The amount is refunded to the Bank Account within 14 days once we receive the return request
3. NEFT/IMPS transfer – available for all Cash-on-Delivery orders within 14 days. As per policy, cash refunds are not possible.
When are refunds given?
Refunds are given when:
– The E
Khareedo cannot provide a replacement
– A dispute has been ruled in your favour in-line with Buyer Protection
– E Khareedo allow refunds on select categories under certain conditions
Please check the seller’s Returns Policy on the product page for more details.
I ordered a wrong item. Can I return it?
The sellers’ return policies don’t support the return of item(s) ordered wrongly. You can refer the respective seller’s Returns policy on the product page.
What should I do if I find the package open or tampered on delivery?
You can request for the item to be replaced by visiting ‘My Account’. Use the ‘Return’ option & fill out the details of the issue so that we can help you.
Can I change the address for the pick-up the of item(s) in my order?
If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.
Why have I been asked to ship the item?
When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since E Khareeso can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you.
E Khareedo may not be able to proceed with the return request if the item does not reach the specified address within 30 days.
What is the pickup process?
Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.
In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the E Khareedo within 30 days of the return related email being sent to you.
I have requested for a return for my item. When will it happen?
You can now track the status of your return easily right from your E Khareedo account or mobile app. Just visit the ‘My Account’ page to see its status along with the date of pick-up and status of your refund if applicable.
You will also receive an email & SMS with the details of your return.
I have requested a replacement, when will I get it?
You may visit ‘My Account’ to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.
I’ve still not received the refund in my bank account.
If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.
In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.
What are the refund timelines if I cancel or return a product?
The refund timelines will depend on the payment modes as listed below:
- Debit card – 14 Business days
- Credit – 14 Business days
- Netbanking – 14 business days
- COD – IMPS, 14 Business days
- EMI (Standard+No cost+Debit card) – 14 Business days
- Gift Card – 72 hours
Note: Refunds will be credited to the payment source used at the
time of placing an order.
The mode of refund in case of payment through ‘Cash on Delivery’ will be IMPS.
How will I get my refund for returning an item I paid for using ‘Cash on Delivery’ mode?
For orders placed using ‘Cash on Delivery’ as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item.
You will need to update following information for the seller to process a refund to your account:
- The Bank Account Number
- IFSC Code
- Account Holder’s Name
- Bank Branch
- Bank Name
IMPS refunds will typically be processed in one business day by E Khareedo.
How long does it take to cancel an order?
Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the E Khareedo. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.
What is E Khareedo’s credit card EMI payment option?
With E Khareedo’s credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12, 18, or 24 months, with credit cards from the following banks:
- Standard Chartered
*18 & 24 months EMI options are available from select banks only. Please refer to the table below for more details:
|Banks||Supports 18 & 24 months tenure||Minimum order value to avail 18 & 24 months EMI options|
|Standard Chartered||Yes||₹ 4,000|